Connect

Connect is a unified communications app for iPECS by Ericsson-LG. It runs in Chrome or as a desktop app, and puts your calls, contacts, calendar and messages in one place.

You can also link Connect to the tools you already use, so caller ID, contact search and call logging work against your CRM, helpdesk or task manager without switching windows.

Where to start

• Getting started covers installing Connect and logging in for the first time.
• Call handling covers conferencing, audio devices, outbound CLI and CRM screen popping.
• Apps lists the integrations you can link to Connect and how to set each one up.
• Settings covers presence, notifications, devices and call recording.

If the integration you need isn't listed, talk to your account manager. The Connect team builds integrations to order.