Insights

The Insights screen is a summary of your own recent activity. It's a read-only dashboard, so there's nothing to configure.

Insights is an optional feature. If there's no Insights item in your left-hand menu, it isn't enabled for your organisation, so ask your account manager about it.

Figures refresh periodically rather than live. The timestamps at the bottom of the screen tell you how current each set of numbers is.

Calls

Based on your recent call history, up to a maximum of the last 1000 calls.

• Recent calls is the total number of calls in that history.
• Average Talk Time and Total Talk Time are shown as minutes and seconds.
• Recent Outgoing Calls and Recent Incoming Calls split that total by direction, each with the percentage of calls it accounts for.

Calendar

Taken from the Google or Microsoft calendar you've linked, counting busy events Monday to Friday between 9am and 5pm.

• Events This Week is how many busy events you have.
• Time in Events appears twice, once as an amount of time and once as a percentage of those working hours. Both tiles carry the same label, so go by the value.

Tasks

This section only appears if you've linked a task app such as Asana or ClickUp. It counts your Overdue, Due Today and Unscheduled tasks.