Screen popping in the desktop app
CRM screen popping needs permission to open a new tab on its own. In the installed desktop app those permissions sit behind the app's own menu rather than the Chrome address bar.
1. Open the ellipsis menu at the top right of the app and click App Info.
2. Check the permissions listed here.
3. Click Settings to see the full list.
4. Click More settings and permissions.
5. Set both Pop-ups and redirects and Intrusive ads to Allow for connect.cosoft.co.uk.