Call recording

iPECS records all calls by default. Under Settings then Call Recording you can narrow that to a single direction, so only inbound or only outbound calls are recorded.

Two things to be aware of:

  • The setting is only visible to admin users, and it applies to every user on your tenant.
  • Users can still turn recording on or off for an individual call, whatever this is set to.
The call recording settings section, showing the call direction options
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