Sidekick

Sidekick turns your call recordings into transcripts and summaries, so you can go back over a call without listening to it again.

This page covers Sidekick inside Connect. There's also a standalone version which adds user and team management, supervisor access to a team's calls, and a sentiment leaderboard.

The Sidekick screen

Sidekick has two tabs: Search and Processed.

Searching and processing calls

You can look for recordings by:

• The phone number of the other party.
• The start and end time of the call.

Once you've found the call you want, click AI to generate both a transcript and a summary. For a transcript on its own, click the arrow next to AI and choose Transcribe only.

Viewing processed calls

The Processed tab lists every call you've already generated a summary or transcript for. Click View to read it.

Recording itself is handled by iPECS, not Sidekick, so a call has to have been recorded before it can be processed. See Call recording settings.