Connect to Zoho Desk

1. In the Connect Apps screen, click "Connect Zoho Desk"

2. Click "Accept"

3. You will be directed back to Connect

Caller ID and screen popping

Zoho Desk Contacts will be matched to incoming calls

Zoho Desk ticket creation

1. When ending an inbound call, a new Ticket will be created in Zoho desk

2. The ticket will be created as below:

3. If no contact is found in Zoho Desk, a placeholder contact will be created as below:

Sidekick transcription uploads

1. When a call is transcribed, will be created as a Ticket in Zoho Desk

2. If no contact is found matching the transcription's phone number, a new contact will be created.